1. What Are Cookies?
Cookies are small data files that are stored on your device (computer, tablet, or mobile phone) when you visit websites. Cookies help websites recognize you and store information about your preferences and browsing behavior. They are widely used to remember login information, preferences, and track user interactions.
2. Why We Use Cookies
We use cookies and similar tracking technologies on our website to:
- Provide Essential Services: Maintain your login session and keep you authenticated
- Remember Preferences: Store your language, theme, and display preferences
- Analyze Usage: Understand how visitors use our website to improve functionality
- Personalize Content: Deliver customized course recommendations and content
- Measure Performance: Track page load times and user interactions
- Marketing: Display relevant advertising and track campaign effectiveness
- Security: Detect and prevent fraudulent activities
3. Types of Cookies We Use
3.1 Session Cookies
These cookies are temporary and are deleted when you close your browser. They maintain your login state while you're actively using our platform.
3.2 Persistent Cookies
These cookies remain on your device for a specified period (up to 2 years) or until you delete them. They help us remember your preferences across multiple visits.
3.3 First-Party Cookies
Cookies set directly by Mentra Neuro to provide core functionality and personalization features.
3.4 Third-Party Cookies
Cookies set by trusted partners for analytics, advertising, and content delivery optimization.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session ID | Maintains user authentication | Session |
| User Preferences | Stores language, theme, and layout choices | 1 year |
| Analytics | Tracks page visits and user interactions | 2 years |
| Marketing | Identifies advertising effectiveness | 1 year |
| Security | Prevents fraudulent access | Session |
| GDPR Consent | Records your cookie preferences | 1 year |
4. Cookie Control and Opt-Out
4.1 Browser Controls
You can control cookies through your browser settings. Most browsers allow you to:
- Accept or reject cookies
- Delete existing cookies
- Receive a notification when a cookie is being set
- Block third-party cookies
4.2 Opt-Out Options
We respect your privacy choices. You can:
- Disable non-essential cookies while retaining core functionality
- Opt out of marketing cookies in your account settings
- Request deletion of your cookies and tracking data
- Use the "Do Not Track" feature in your browser
Note: Disabling essential cookies may affect the functionality of our website and limit access to certain features.
5. Third-Party Services
We use the following third-party services that may set cookies:
- Google Analytics: Analyzes website traffic and user behavior
- Payment Processors: Handle secure payment transactions
- Email Services: Manage email communications and tracking
- Advertising Networks: Deliver targeted advertisements
- Content Delivery Networks: Optimize page load performance
6. GDPR and European Users
If you are located in the European Union or other jurisdictions with similar privacy laws, you have the right to:
- Withdraw your cookie consent at any time
- Access information about cookies being set
- Request deletion of cookie data
- Lodge complaints with your local privacy authority
We will only set non-essential cookies after obtaining your explicit consent. You can manage your preferences using our cookie consent banner.
7. Data Security
Cookies are encrypted during transmission using SSL/TLS protocols. We do not store sensitive information (passwords, payment details) in cookies. All cookie data is protected by security measures outlined in our Privacy Policy.
8. Cookie Retention
We retain cookie data according to the following schedule:
- Session cookies: Deleted automatically when you close your browser
- Persistent cookies: Deleted after 2 years or upon your request
- Analytics data: Retained for 24 months
- Marketing data: Retained for 12 months
9. Policy Changes
We may update this Cookie Policy periodically. Significant changes will be communicated via email or banner notification. Your continued use of our website indicates acceptance of any updates to this policy.
10. Contact Us
If you have questions about our cookie practices, wish to opt out, or need to report a concern:
- Email: privacy@mentra-neuro.com
- Mailing Address: Mentra Neuro, Avenida Corrientes 1234, Buenos Aires, C1043AAP, Argentina
- Phone: +54 (11) 4567-8900
This Cookie Policy is effective as of January 2025 and was last updated on January 2025. By using Mentra Neuro's website, you acknowledge that you have read and understood this Cookie Policy.