1. Introduction
Mentra Neuro ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
When you enroll in our courses or interact with our website, we collect personal information that may include:
- Full name and contact information (email, phone number, address)
- Educational background and professional experience
- Payment information and billing details
- Account credentials and preferences
- Communication preferences
- Course progress and assessment results
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Browser type and version
- IP address and device identifier
- Pages visited and time spent on each page
- Referring website and exit pages
- Click stream data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our courses and services
- Processing enrollments and managing your account
- Personalizing your learning experience
- Communicating with you about course updates and support
- Analyzing usage patterns to improve our platform
- Conducting marketing and promotional activities (with your consent)
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring platform security
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as payment processors, email service providers, and analytics providers. These providers are contractually obligated to use your information only for the purpose of providing services to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests from government authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
5. Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure password storage using industry-standard hashing
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection
- Incident response procedures
However, no security measure is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to access and correct your personal information. You can view and update your account information through your user dashboard or by contacting us.
6.2 Data Deletion
You may request deletion of your personal information, subject to certain legal and contractual obligations. Contact us at privacy@mentra-neuro.com to submit a deletion request.
6.3 Marketing Communications
You can opt out of promotional emails at any time by clicking the "Unsubscribe" link in our emails or updating your communication preferences in your account settings.
6.4 Cookie Management
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. GDPR and International Users
If you are a resident of the European Union or another jurisdiction with similar data protection laws, you have additional rights under GDPR and similar regulations, including the right to data portability, objection to processing, and restriction of processing. For more information, please review our GDPR compliance statement or contact us.
8. Children's Privacy
Our services are not intended for children under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete such information promptly. Parents who believe their child has provided information to us should contact us immediately.
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information about our cookie usage, please see our Cookie Policy at cookies.html.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.
11. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and legal requirements. For course-related information, we typically retain data for 7 years after course completion for certification and legal compliance purposes.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:
- Email: privacy@mentra-neuro.com
- Mailing Address: Mentra Neuro, Avenida Corrientes 1234, Buenos Aires, C1043AAP, Argentina
- Phone: +54 (11) 4567-8900
13. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting an updated version on our website. Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.
This Privacy Policy is effective as of January 2025 and was last updated on January 2025. By using Mentra Neuro's services, you acknowledge that you have read and understood this Privacy Policy.